To choose Groupe Encore is to choose a partner that will reduce your costs, that will eliminate the ''I found it cheaper on the web'' and that will set new objectives every year to constantly challenge the status quo.

We are the only agency who make a financial commitment on achieving savings and customer satisfaction objectives.  Clients looking to reduce their travel budget through the adoption of best practices and intelligence, fit in our model.   
 

Happy travellers
There is always an agent at the other end of the line

Our travelers are always given instant access to an expert that is helpful, resourceful and caring.  Our agents are hired based on three behavioural traits: Mission of Service - where the person's main motivation comes from taking care of another person's needs, Resourcefulness, where the person is tenacious and has a strong desire to find solutions and, Persuasiveness In Simplifying the Process.  One simple tool that enables users to either make a travel request or make a travel reservation.  From anywhere in the world via the internet or their PDA, travelers can request, book and get approval for their trips.  Integrating all negotiated fares, contracts and policies into the tool makes it simple for any employee to ''get with the program''.

We are the only agency that does not operate a call center. We provide expert agents to answer every call.  At any time during the reservation process, travelers can talk to their dedicated agent. 

We are the only agency that developed a web based tool to automate the communication and approval process of travel.  Making the travel request takes only 2 minutes to complete - literally!